It is with great sadness that tonight we must announce we can no longer continue to operate THE POLAR EXPRESS Train Ride at Cholsey and Wallingford.
Due to ongoing COVID-19 issues we have had to cancel all remaining departures from Monday 20th December to Thursday 23rd December. All passengers due to travel with us will receive an update via email within the next couple of days. We will be offering transfers to 2022 and refunds for the event in the new year subject to our Terms and Conditions.
It has been a pleasure to have so many of you join us for our first year operating THE POLAR EXPRESS. It is with a heavy heart, and great sadness we could not take the remainder of you to the North Pole this year.
On behalf of everyone at Cholsey and Wallingford Railway and PNP Events, we are sorry for the inconvenience and disappointment this has caused. Our team, are truly, heartbroken.
What happens now?
Firstly, we can over a free transfer to 2022, locked in at 2021 prices or we can issue you with a refund. We will set up an online system where you will be able to decide if you want a refund or to transfer to 2022. The form will be put online as soon as possible, and we will process this as fast as possible in the new year. We will be in touch with you again before Friday 24th December.
If you wish to view our terms and conditions you can do so here: https://cholseythepolarexpressride.com/faq/terms-and-conditions/
Again we are incredibly sorry, and hope you stay safe this Christmas.